Visual Communication for Real-time Contact Center Management
Providing great customer service starts with having an engaged and informed workforce. Help your agents connect with customers by providing the information they need when they need it.
Designed with Your Workplace in Mind
ConnectedSign offers digital signage solutions designed to meet the fast paced needs of contact centers. Our digital signage software offerings integrate with your existing contact center management systems and display key performance metrics and other important business information to your agents.
Our team works with each client to implement digital signage solutions designed for each facilities unique communication needs. Utilizing one platform, with enterprise governance, you can easily manage a visual communications network that supports digital signage displays, video walls, interactive kiosks and mobile devices.
Inform your team
Multi-media Agent Communication
Connect agents to the critical information they need through their desktops, contact center displays and video walls, and mobile devices.
Real-time KPI Visualization
Combine key contact center data sources to streamline and visualize performance metrics in real-time, triggering informed agent actions and responses.
Performance Management
Leverage robust integrations to manage to real-time insights and access information from anywhere. Set data alert thresholds and trigger time-sensitive alerts.
Engage your team
Social Media Integration
Keep customers top of mind by displaying trending topics and live comments using social media walls.
Keep it Fun!
Motivate employees with healthy competition and generate engagement with a gamified visual performance incentives, events and contests.
Software Highlights
With an easy-to-use interface and advanced feature-set, you will have the power to communicate better than ever.
Scalable
Use one software platform to manage as many digital signage applications as you need—across as many screens as you have.
User workflow
Enable multiple people and departments to contribute and edit content, ensuring only relevant information displays on your screens.
Ease of use
A drag-and-drop interface simplifies digital content scheduling and management, regardless of how many endpoints you support.
Content
Get access to hundreds of configurable apps, templates, plugins and content pieces that make it easy to customize your network.
Multiple platform support
Our software supports multiple player devices, including IOS, BrightSign and Windows, making it easier to display your content.
Interactivity
Built-in touchscreen functionality allows users to create items like interactive directories, wayfinding experiences, multipage functionality and more.
Key Software Features & Integrations
Our software can connect to many endpoints to visually stream and showcase your information on your display(s). Check out some of our top key features and integrations below.
Images, Videos, HTML pages
Microsoft Exchange Integration
Salesforce Integrations
Google Calendar Integrations
Sharepoint Integrations
EMS integrations
Series25 Integrations
Social Media
Wayfinding
Live TV & Emergency Messaging
Weather Forecast
QR Codes
Meeting Room Scheduling
OneDrive
Business Intel
Popular Signage Applications
Schedule a free Consultation or Demo Today
Easily sign up for a free demo or consultation today. Let us help you plan your digital signage experience - we're here to offer as much or as little help and resources as needed.
Trusted by one of the world's leading call centers and companies
With our firm belief to walk with our customers every step of the way, we are trusted by great customers such as OceanX, Zions Bank, Exelon, Oldcastle, and many more. Request a demo today.
Call Center Digital Signage FAQs
Using digital signage software for call center communications is smart and easy.
Call centers are fast-paced environments where serving the customer is key. Technology is an integral part of the process. Without it, productivity would plummet and processes would get mired down. Call center digital signage adds an element to your current tech that offers important benefits. Four of the big ones are:
Real-time reporting. Being able to access current data to make quick decisions and spot trends is possible with digital signage. Up-to-date data helps circumvent issues and helps maintain a call center's efficiency.
Management tools. Call center managers need to definitely know what works and what doesn't. Digital signage gives them access to informative metrics laid out in easy visuals like charts and graphs. Things like how products are progressing and any issues or negative feedback can be studied and handled proactively.
Display metrics. Drops in service levels, for example, can be quickly pinpointed via call center digital signage. Being able to identify where the issue is originating helps managers know who needs extra coaching and where extra staff is needed. These adjustments keep customer service levels high.
Employee training. Using digital signage to post reminders about training and coaching sessions helps hold every employee accountable for their performance This works better to communicate these messages than emails, which may or may not get read.
Call center digital signage offers these benefits and more. As busy and active as a call center is, it pays to invest in ways to get your employees' attention for important communication, as well as tap into real-time trends that need to be addressed quickly.