Improve Contact Center Efficiency with Digital Wallboards, Agent Desktop and Mobile Devices
ConnectedSign offers digital signage solutions designed to meet the fast-paced needs of today’s contact centers. Utilizing one CMS you can securely integrate with your existing contact center software and display key performance metrics and other information to digital signage displays, desktop and mobile devices.
Our Implementation Services
ConnectedSign specializes in digital signage applications for contact centers. Our team is experienced with leveraging content from multiple data systems and ensuring security protocols are in place. We configure your digital signage applications, incorporating visual assets, content, and data. We set up, test, and label player devices ensuring everything will work smoothly once it arrives at your location. Utilizing one platform, with enterprise governance, you can easily manage a visual communications network that supports digital signage displays, video walls, interactive kiosks, wayfinding directories, agent desktops and mobile devices.
Inform your team
Multi-media Agent Communication
Connect agents to the critical information they need with digital signage wallboards, interactive displays, desktop and mobile devices.
Real-time KPI Visualization
Combine key contact center data sources to streamline and visualize performance metrics in real-time, triggering informed agent actions and responses.
Performance Management
Monitor agent and team performance calls in queue, average wait times, downtime, and other data metrics relevant to your call center productivity. Provide support, communicate priorities, and reassign resources by pushing critical data and notifications from multiple sources directly to digital wallboards, agent desktop and mobile devices.
Engage your team
Social Media Integration
Keep customers top of mind by displaying trending topics and live comments using social media walls.
Keep it Fun!
Motivate employees with healthy competition and generate engagement with a gamified visual performance incentives, events and contests.
Software Highlights
With an easy-to-use interface and advanced feature-set, you will have the power to communicate better than ever.
Scalable
Use one software platform to manage as many digital signage applications as you need—across as many screens as you have.
User workflow
Enable multiple people and departments to contribute and edit content, ensuring only relevant information displays on your screens.
Ease of use
A drag-and-drop interface simplifies digital content scheduling and management, regardless of how many endpoints you support.
Content
Get access to hundreds of configurable apps, templates, plugins and content pieces that make it easy to customize your network.
Multiple platform support
Our software supports multiple player devices, including IOS, BrightSign and Windows, making it easier to display your content.
Interactivity
Built-in touchscreen functionality allows users to create items like interactive directories, wayfinding experiences, multipage functionality and more.
Key Software Features & Integrations
Our software can connect to many endpoints to visually stream and showcase your information on your display(s). Check out some of our top key features and integrations below.
Live Data Sources like SQL and SAP
Microsoft Sources like Teams and SharePoint
Salesforce
All Social Media
Localized Weather
Stock Market Data
Dynamic QR Codes
Vast Library of Ready-To-Go in 34 Categories
Traffic Feeds
Fully Managed Content Feeds
Safety Feeds
Popular Digital Signage Applications
Schedule a free Consultation or Demo Today
Let us help you plan your digital signage experience.
Trusted by one of the world's leading call centers and companies
With our firm belief to walk with our customers every step of the way, we are trusted by great customers such as OceanX, Zions Bank, Exelon, Oldcastle, and many more. Request a demo today.
Call Center Digital Signage FAQs
Using digital signage software for call center communications is smart and easy.
Call centers are fast-paced environments where serving the customer is key. Technology is an integral part of the process. Without it, productivity would plummet and processes would get mired down. Call center digital signage adds an element to your current tech that offers important benefits. Four of the big ones are:
Real-time reporting. Being able to access current data to make quick decisions and spot trends is possible with digital signage. Up-to-date data helps circumvent issues and helps maintain a call center's efficiency.
Management tools. Call center managers need to definitely know what works and what doesn't. Digital signage gives them access to informative metrics laid out in easy visuals like charts and graphs. Things like how products are progressing and any issues or negative feedback can be studied and handled proactively.
Display metrics. Drops in service levels, for example, can be quickly pinpointed via call center digital signage. Being able to identify where the issue is originating helps managers know who needs extra coaching and where extra staff is needed. These adjustments keep customer service levels high.
Employee training. Using digital signage to post reminders about training and coaching sessions helps hold every employee accountable for their performance This works better to communicate these messages than emails, which may or may not get read.
Call center digital signage offers these benefits and more. As busy and active as a call center is, it pays to invest in ways to get your employees' attention for important communication, as well as tap into real-time trends that need to be addressed quickly.