Digital Signage for Contact Centers
ConnectedSign offers digital signage solutions designed to meet the fast-paced needs of today’s contact centers. Utilizing one CMS you can securely integrate with your existing contact center software and display key performance metrics and other information to digital signage displays, desktop and mobile devices.
Inform your team
Multi-media Agent Communication
Connect agents to the critical information they need with digital signage wallboards, interactive displays, desktop and mobile devices.
Real-time KPI Visualization
Combine key contact center data sources to streamline and visualize performance metrics in real-time, triggering informed agent actions and responses.
Performance Management
Monitor agent and team performance calls in queue, average wait times, downtime, and other data metrics relevant to your call center productivity. Provide support, communicate priorities, and reassign resources by pushing critical data and notifications from multiple sources directly to digital displays, agent desktop and mobile devices.
Engage your team
Social Media Integration
Keep customers top of mind by displaying trending topics and live comments using social media walls.
Keep it Fun!
Motivate employees with healthy competition and generate engagement with a gamified visual performance incentives, events and contests.
Software Components
With an easy-to-use interface and advanced feature-set, you will have the power to communicate better than ever.
Authoring & Contribution
Allow users from every level or your organization to contribute content while applying the level of access your security standards require.
Scheduling & Publishing
Easily create playlists that allow you to schedule and publish content targeted to audiences based on their role, department, location, specific days, and times.
Library & Templates
Choose from ConnectedSign’s library of pre-existing templates to engage your teams with Employee Recognition, Special Announcements, Health, Safety, Trivia, and more. Or you can simply create your own templates.
Integrations
Connect your teams with the third-party data sources they use most to drive operational efficiency and performance. The platform supports key business systems such as Office 365, MS Teams, Power BI, Tableau, SQL, SharePoint, Google docs, SAP, Azure, Oracle, Salesforce, Workday, and other industry-specific management software.
Interactivity
Use built-in touchscreen functionality to give end-user better access to the information they need.
QR Codes
Creating QR codes is a great way to streamline the user experience and provide customers with the information they need quickly. By scanning a QR code, customers can go to landing pages, access wayfinding maps, check-in at events, and more.
Device Management
As your network scales, you can remotely license, manage, and monitor players. Troubleshooting is simplified with a centralized view of deployed devices and the ability to take real-time screenshots.
Working with ConnectedSign
ConnectedSign is a long-term engagement partner. Our digital signage specialists are here to assist you every step of the way from the initial install to ongoing support ensuring a successful deployment.
Onboarding:
- Guided technical implementation
- Content strategy and execution plans
- Deployment launch
- Training
Long-term Success:
- Future planning
- Technical support
- Content management and creative support
- Quarterly business reviews
Popular Digital Signage Applications
Schedule a free Consultation or Demo Today
Let us help you plan your digital signage experience.
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With our firm belief to walk with our customers every step of the way, we are trusted by great customers such as OceanX, Zions Bank, Exelon, Oldcastle, and many more. Request a demo today.
Call Center Digital Signage FAQs
Using digital signage software for call center communications is smart and easy.
Call centers are fast-paced environments where serving the customer is key. Technology is an integral part of the process. Without it, productivity would plummet and processes would get mired down. Call center digital signage adds an element to your current tech that offers important benefits. Four of the big ones are:
Real-time reporting. Being able to access current data to make quick decisions and spot trends is possible with digital signage. Up-to-date data helps circumvent issues and helps maintain a call center's efficiency.
Management tools. Call center managers need to definitely know what works and what doesn't. Digital signage gives them access to informative metrics laid out in easy visuals like charts and graphs. Things like how products are progressing and any issues or negative feedback can be studied and handled proactively.
Display metrics. Drops in service levels, for example, can be quickly pinpointed via call center digital signage. Being able to identify where the issue is originating helps managers know who needs extra coaching and where extra staff is needed. These adjustments keep customer service levels high.
Employee training. Using digital signage to post reminders about training and coaching sessions helps hold every employee accountable for their performance This works better to communicate these messages than emails, which may or may not get read.
Call center digital signage offers these benefits and more. As busy and active as a call center is, it pays to invest in ways to get your employees' attention for important communication, as well as tap into real-time trends that need to be addressed quickly.