Eden Resort & Suites
Improving the Guest Experience with Connected Digital Signage
Challenge
Eden Resort & Suites hosts a wide range of guests and events, including weddings, banquets, conferences, group functions, school events, restaurant guests, and overnight visitors.
With multiple events happening throughout the property, the resort needed a better way to help guests quickly find where they were going while keeping event information accurate and easy to update.
The team also wanted greater flexibility to:
- Welcome groups and event attendees with customized messaging
- Provide clear directions and property maps
- Promote restaurant specials and resort amenities
- Display upcoming events
- Keep event information current without requiring constant manual updates
Solution
ConnectedSign developed a digital signage solution designed around the resort's guest experience and event operations.
Displays throughout the property provide guests with timely information, including event schedules, customized welcome messages, promotional content, and easy-to-follow maps that help visitors navigate the resort.
Reusable screen templates make it easier for the Eden Resort team to maintain a consistent look while adapting content for different events, audiences, and locations.
The system also incorporates existing resort media and promotional content, helping Eden showcase its property, amenities, dining options, and services across the digital signage network.
Automating Event Information
A key part of the solution was connecting the digital signage system with Eden Resort's Delphi Sales & Catering software.
Event information can automatically flow from the resort's event management system to digital reader boards throughout the property.
Instead of repeatedly updating individual displays, staff can manage event information through their established workflow while ConnectedSign helps distribute the appropriate information to guest-facing screens.
Results
ConnectedSign gave Eden Resort & Suites a more efficient way to communicate with guests while supporting the property's busy event schedule.
The digital signage network helps the resort:
- Keep event information accurate and up to date
- Reduce manual content updates for staff
- Help guests navigate the property more easily
- Create customized welcome experiences for groups and events
- Promote dining, amenities, and resort services
- Maintain consistent communication across multiple guest-facing displays
By connecting digital signage with existing event-management systems, Eden Resort can provide a more polished guest experience while reducing the administrative work required to keep information current.
Connect Your Hospitality Experience
From event schedules and welcome messaging to wayfinding, promotions, and system integrations, ConnectedSign helps hotels and resorts bring guest communications together across one connected digital signage platform.
