##  *Keep Your Contact Center Connected* 

Keep agents focused, informed, and connected with communications designed around the way call centers operate. 

### Real-Time KPIs

Keep service levels, handle time, CSAT, goals, and team performance visible throughout the day.

[Explore Analytics & Integrations](https://www.connectedsign.com/use-cases-digital-signage/business-use-digital-signage/analytics-integrations)

### Queue Visibility

Surface calls waiting, wait times, abandonment rates, agent availability, and other operational metrics.

### Agent Recognition

Celebrate top performers, team wins, customer compliments, milestones, and progress toward goals.

### Training & Coaching

Reinforce best practices, process changes, compliance reminders, and coaching in the flow of work.

### Employee Communications

Deliver leadership messages, HR updates, announcements, alerts, and operational changes.

[Explore Employee Communications](https://www.connectedsign.com/use-cases-digital-signage/business-use-digital-signage/employee-communications)

### Hybrid & Remote Teams

Reach agents beyond physical screens through targeted desktop, email, and mobile communications.

[Explore Mobile Employee Communications](https://www.connectedsign.com/use-cases-digital-signage/business-use-digital-signage/mobile-employee-communications)

##  *Your Contact Center Has the Data. Put It to Work.* 

Connect the systems and data sources you already use to automatically transform operational data into clear, visual communications.

Bring together data from **Power BI, Tableau, Salesforce, Microsoft 365, SQL**, and other business applications to keep agents and managers focused on what's happening now.

**One platform. Multiple data sources. Better visibility.**

##  *More Than Screens on the Wall* 

- ####  Inform 

Get critical information in front of employees without relying solely on email.
- ####  Motivate 

Make goals, achievements, recognition, and team performance visible.
- ####  Optimize 

Use real-time metrics, coaching, and targeted communications to help teams stay focused and improve outcomes.

##  *Reach Every Agent* 

Manage communications across **digital signage, wallboards, agent desktops, email, and mobile** from one platform.

Target content by location, team, role, audience, day, or time, giving employees the information that's most relevant to them.

##  *Build a More Connected Call Center* 

Give agents greater visibility. Give managers a better way to communicate. Turn the data you already have into information teams can act on.

[Book a Discovery Call](https://www.connectedsign.com/request-a-demo) 

##  *Call & Contact Center Digital Signage FAQs* 

Call center digital signage connects operational data and employee communications to highly visible displays and other employee endpoints. It can be used to share live KPIs, queue activity, performance goals, recognition, alerts, training, and company communications.

Yes. ConnectedSign can integrate business data and dashboards from platforms such as Power BI, Tableau, SQL, Salesforce, Microsoft 365, and other industry-specific systems to display current performance information.

Common content includes service levels, calls or interactions waiting, wait times, abandonment rates, agent availability, performance goals, customer satisfaction metrics, team achievements, and time-sensitive operational updates.

Yes. Communications can extend beyond physical digital signage to desktops, email, mobile devices, and other supported endpoints, helping organizations maintain consistent communications across distributed teams.